Terms of service

SHIPPING

Fözz studio is located in Iceland and ships worldwide with tracked shipping in eco-friendly packaging.

All orders are processed between 1-7 working days. Please be aware that Fözz is only run by one person, me, so order processing may vary.

Shipping rates:
Domestic
Icelandic Post office (1-5 days): 1.000ISK (~$8USD)

International excl. USA:
Icelandic Post office (5-28 days): 1.000ISK (~$8USD)
DHL Express (1-7 days): 1.900ISK (~$15USD)

USA
DHL Express (1-7days): 2.500ISK (~$21USD)

Please note that time of delivery can vary between countries.

Fözz offers free pick-up at her studio in Hlemmur, 101 Reykjavík, Iceland. For further information of pick-up please contact info@fozzstudio.com

See Shipping policy or Return policy for further information

SIZING

Fözz relies on flat lay measurements for customers to see if the piece would fit them.

Fözz makes every piece by hand without using patterns, and bases every piece around her own body shape and size, therefore items do not always correspond to standard sizing scales. Please refer to the measurements before purchasing.

Most Fözz pieces are made with variable sizing in mind, meaning they could fit more than just one size.

All pieces have a good stretch to them unless stated otherwise.

RETURNS

ICELAND

Fözz pieces shipped within Iceland can be returned under the condition that the piece has not been worn, still has all tags intact and is in the condition it was sent. Pieces can only be returned within seven days after being received by buyer.

EUROPEAN UNION

A 14-day right of withdrawal from the day your package arrives.(Please note that custom, made-to-order knitwear pieces are exempt from standard returns). In the event that you exercise your statutory 14-day right of withdrawal, you (the buyer) will be responsible for covering the direct costs of returning the physical goods to my studio in Iceland.
Items must be returned in their original, un-worn, unwashed condition, free of any odors (like smoke or perfume), stains, or pet hair. All original store tags and labels must be attached and intact. While you are welcome to try on an item to check the fit, clothes that show signs of active wear beyond a simple try-on are subject to a diminished value deduction of up to 100%, meaning a refund may be denied.
Digital producs: Because PDFs are delivered instantly and cannot be physically sent back, EU law allows me to exempt them from the 14-day withdrawal period. By purchasing a digital pattern you agree to waive the 14-day cooling-off period for that specific digital item.

ALL OTHER INTERNATIONAL ORDERS may not be returned at this time.

Made to order, sale, sample sale, or custom pieces are all final sale.

DIGITAL DOWNLOADS: PDF downloads are delivered immediately upon purchase, and can therefore not be refunded. All digital pattern sales are final.

CARING FOR YOUR FÖZZ PIECE

*Fözz uses a lot of second hand Icelandic wool in her pieces, and Icelandic wool rarely needs washing. Due to the structure of the fibers bacteria doesn’t stick to wool like it does to other fibers. Consider hanging your piece out in the fresh air before washing.

Handwash your garment with care in cold or lukewarm water. Use gentle detergent or woolwash if needed.

All pieces need to be flat dried to prevent stretching, and can not go in the dryer.

Please take care to not wring your piece after washing as it causes stretching.

To get the most water out of your piece Fözz recommends squeezing most of the water out (not wringing!), rolling it in a towel and squeeze again (or stepping on the rolled up towel to get even more water out), then lay your piece out to dry.

SUSTAINABILITY

All Fözz pieces are made exclusively using locally sourced second hand material, or ethically and/or locally sourced wool hand spun and plant dyed by Fözz.

All orders are shipped in eco-friendly biodegradable packaging.

CONTACT

Customer satisfaction is everything to Fözz. Please contact her if you have any questions concerning your order.

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